Alexa Van Vliet
Writer and Tech Enthusiast
Hey there! My name's Alexa and I'm glad to have you here. 🙂
I'm the person my friends come to whenever they need a proofreader or have a question about their phone or computer. I've found that the majority of my fellow writers are tech-shy, and I am a rare exception; whether it's learning a new coding language, tinkering with the latest version of Android, or finding the best application for a job, I'm not afraid to dive right in.
Like what you see? Have questions? Don't hesitate to get in touch!
- Eager to learn and utilize new technologies
- Skilled at learning and improving upon existing processes and workflows
- Adept at finding information, assessing its value, and synthesizing
- Excellent command of grammar and mechanics
- Superior organizational ability and detail-oriented work ethic
- Highly motivated; capable of self-direction or team-collaboration
- PC operating platforms
- Microsoft Office (Word, PowerPoint, Excel, Visio)
- Adobe (Photoshop, Illustrator, Dreamweaver, Contribute, RoboHelp)
- MadCap Flare
- Video Editing (Camtasia)
- Search engine optimization
- Social Media platforms (Facebook, Instagram, Twitter/X, WordPress, YouTube, Tumblr, Blogger, Pinterest, Twitch, Discord, Slack)
- HTML/XML and CSS; Familiar with PHP, JavaScript, and other coding technologies
- Content Management Systems (Contenta/Arbortext Editor, MadCap Flare, RoboHelp)
- Zendesk
- Infusionsoft
- ManyChat
- Trello
Experience
Technical Editor | POOLCORP (2022 - Present)
- Create and update SOPs and deliverables necessary for the organization. Update formatting to reflect consistent, unified style, voice, and branding across all documentation.
- Write and edit content as needed across the organization for presentations, maintenance and security alerts, guides, documentation, etc., often requiring quick turnaround for unexpected events.
- Edit and proof the deliverables of other team members, including flyers, videos, and graphics.
- Was responsible for the weekly Field Support Communication newsletter. Solicited news, updates, and other content from all departments and compiled, revised, and delivered email newsletter using MailStyler to applicable delivery lists.
Technical Writer | The Goal / Deloitte (2021 - 2022)
- Updated formatting of SOPs and other deliverables to reflect consistent, unified style, voice, and branding across all documentation.
- Edited documentation to provide explicit, concise, and professional instruction to the intended audience. Ensured included tables, figures, and links were working correctly and delivered value and clarity to the reader.
- Ensured documentation was both grammatically and technically correct. Accurately defined and utilized industry-standard vocabulary and acronyms.
Technical Writer | Crestron Electronics (2020)
- Created and updated product documentation to reflect new or updated products and technologies. Ensured that instructional documents were written with technical accuracy while remaining mindful of efficient reading flow.
- Collaborated with others including writers, editors, the legal team, and subject matter experts to produce accurate, high-quality documentation.
- Determined which media and documentation types users preferred as well as explored emerging technologies to ensure information was consistently presented via modern methods.
- Work environment was 100% remote during this time. Collaborated with coworkers and others across various time-zones utilizing tools such as Microsoft Teams, emails, voice and video calls, cloud-based sharing, and others.
Customer Support Specialist | Soul Space Media (2018 - 2019)
- Addressed customer inquiries received via email tickets and voicemail messages in a timely and courteous manner, ensuring customer satisfaction without compromising company policies
- Managed various member communities, ensuring group rules were followed. Moderated member contributions with warnings, deletions, explanations, and follow-ups as necessary. Ensured only active members were accepted into membership-only groups
- Assisted with member inquiries about company products and programs, ensuring that members could access their purchases, membership portals, and received their products promptly
- Wrote the standard operating procedures for customer support tasks
Technical Writer | Unisys Corporation (2014 - 2018)
- Collaborate with other writers and departments (including Engineering, Marketing, and Tools) to create, edit, and update documentation related to products sold by Unisys. Research and supply updates to address customer queries relating to existing documentation
- Communicate with other writers and departments both interpersonally and globally via email, instant messaging, and audio/video conferencing, to develop a technical understanding for the products and produce documentation relevant for the target audience
- Synthesize input from all sources so as to obtain unanimous approval on the documents, ensuring technical accuracy while following documentation standards
Tech Assistant | Chester County Cardiology Office (2013 - 2014)
- Updated office records by scanning patient charts and accurately organizing and storing them in the system
Intern | ACEER Foundation (2013)
- Maintained and updated the ACEER Foundation’s website in a timely fashion following specified guidelines
- Communicated and met with other members of the ACEER Foundation through both interpersonal meetings and through online collaborative methods
- Designed, created, and distributed flyers, postcards, and website imagery for various events organized by the ACEER Foundation
Editor | Daedalus Literary Magazine (2011 - 2012)
- Discussed and voted on submissions with other editors to determine which were included in the magazine
- Cooperated with other editors to plan magazine layout, cover image, and annual reading event
Education
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Agile Project Management with Scrum
Penn State Great Valley
March 2016
-
B.A. English (Writing Concentration) / Web Technology Minor
West Chester University of Pennsylvania
Magna Cum Laude
Fall 2010 – May 10, 2014 (Graduation)
Awards and Publications
Silver Recognition Award
Making MCP Express Easier to Use
Unisys Corporation, September 2016
MCP Express Getting Started Videos (Link)
Unisys ClearPath YouTube Channel, January 2016
 “Take Heart” and “The Canvas”
Daedalus, Issue 40, Spring 2012
Copyright © 2017 - 2025 by Alexa Van Vliet